CONTRACTUAL CONDITIONS FOR THE RENTAL OF A SPECIAL CHARACTERISTICS VEHICLE – MOTORHOME

Article 1
(Purpose)
The rented vehicle is intended exclusively for private and personal use as a tourism and leisure vehicle.
Article 2
(Driver or Drivers)
The driver(s) of the rented vehicle certify that they hold a valid driving licence legally authorising them to drive the rented vehicle, in accordance with its characteristics, namely its gross weight.
The vehicle may only be driven by the contracting party and additional drivers, after authorisation, as stated in the vehicle condition report.
The Renter assumes personal and contractual responsibility at the time of signing the rental agreement, as described in Article 9.
Article 3
(Assignment or Subleasing)
The Renter may not, under any circumstances, assign or sublease the rented vehicle to third parties, whether for payment or free of charge.
In the event that vehicle repairs are required, employees of a mechanical workshop and/or towing service are authorised to handle the vehicle, provided that the Lessor has been previously notified and has given express consent.
Article 4
(Conditions)
The contract to be entered into is expressly agreed in strict compliance with the legally applicable provisions governing this matter.
Upon delivery and return of the vehicle, the parties shall complete the vehicle condition report, in which the condition of the vehicle and all other equipment included in the rental shall be recorded.
In the absence of the completion of the document referred to in the previous paragraph, it shall be presumed that the Renter received the vehicle in good working order and condition.
From the moment the vehicle is delivered to the Renter, the latter shall be exclusively responsible for any and all damage resulting from its use.
Upon return of the vehicle, it must be delivered to the Lessor in perfect working order and condition, and duly cleaned.
Any damage identified and recorded after the return of the vehicle shall be charged to the Renter.
The vehicle is equipped with an automatic toll payment service (Via Verde) exclusively for tolls; if used by the Renter during the rental period, the corresponding charges must be settled at the end of the contract, according to the Via Verde statement.

Article 5
(Use of the Vehicle)
The Renter undertakes to comply with normal and conventional conditions of vehicle use.
The Renter commits to taking all necessary precautions to strictly comply with the provisions of the Highway Code and all applicable legislation.
The Renter is prohibited from using the vehicle in the following situations:
a) Participation in demonstrations, sporting events, vehicle tests, or driving schools;
b) Transport of goods or persons for remuneration;
c) Participation in humanitarian transport without the express agreement of the Lessor;
d) Towing, pulling, or moving another vehicle;
e) Overloading the vehicle with a number of persons or payload exceeding the limits specified by the manufacturer and permitted by law;
f) Transport of flammable, explosive, toxic, or dangerous substances;
g) Transport of any type of animal, except guide dogs;
h) Committing any type of offence and/or crime.
With regard to the use of the vehicle, the Renter and any other drivers are also prohibited from:
a) Smoking inside the vehicle;
b) Making any alterations or modifications to the interior or exterior of the vehicle.
Fuel, tolls, parking, and/or any other expenses incurred during the use of the vehicle are entirely the responsibility of the Renter.
When leaving the vehicle, the Renter must ensure that it is locked and properly secured.
The Lessor shall not be held liable for any attempted or actual intrusion, theft, loss, or deterioration of personal belongings of the Renter and/or passengers.
Any damage resulting from incorrect refuelling shall be entirely the responsibility of the Renter.
Failure to comply with these rules of use shall result in the Renter’s liability under the terms of the following article.
Article 6
(Renter’s Liability)
At the time of signing the contract, the Renter assumes full personal and contractual responsibility for the use of the vehicle.
The Renter has the right to refuse the vehicle if it does not comply with the description of the reservation made.
In the event of a dispute, the Renter must provide proof of non-compliance of the vehicle.
The Renter must ensure that the vehicle and all its equipment are in proper working order when completing the vehicle condition report upon delivery and return.
In the event of an accident and/or deterioration of the vehicle (interior and/or exterior), the Renter undertakes to immediately inform the Lessor.
The Renter is obliged to notify the Lessor by telephone and/or email of any maintenance or repair carried out on the vehicle; depending on the origin of the incident, repair costs may be the responsibility of the Renter.
The Renter shall bear the costs of repairs required as a consequence of damage caused by their actions, by third parties unrelated to the rental contract, or by unidentified third parties.
The Renter undertakes to return the vehicle in perfect working order and with the fuel tank level as recorded in the vehicle condition report at delivery.
The toilet cassette and waste water tank must be empty and clean at the time of vehicle return.
Failure to comply with the conditions for vehicle return shall require the Renter to compensate the Lessor in accordance with legal and contractual provisions.
Failure to comply with onboard rules set out in the contract entails the obligation of compensation to the Lessor by the Renter under the legally and contractually applicable terms.
Any discrepancy between the vehicle condition report at delivery and at return shall be the sole responsibility of the Renter.
Any fines incurred shall be entirely the responsibility of the Renter, and the Lessor is authorised to provide all necessary data for the correct identification of the driver subject to the relevant administrative offence or crime.

The Renter’s responsibility shall only cease upon the return of the vehicle and the corresponding vehicle condition report being duly completed.
The contractual liability of the Renter shall not cease in the following situations:
a) Fines attributed to offences committed during the rental period;
b) Non-payment of motorway tolls or electronic tolls (SCUTS) relating to the rental period;
c) Damage to the interior and/or exterior identified after the rental period but resulting from it.
Article 7
(Breakdowns and Incidents)
In the event of a breakdown or accident during the rental period, the Renter must immediately notify the Lessor as soon as possible.
The Renter is responsible for following the instructions provided in the accident procedure.
If the vehicle is immobilised, roadside assistance under the contracted insurance policy must be activated.
If the vehicle is not immobilised, the Renter must follow the Lessor’s instructions and drive to a workshop if requested.
If the breakdown requires repairs or replacement of parts necessary to restore the vehicle’s operation, the Renter must obtain prior written authorisation from the Lessor via email before allowing any workshop intervention.
Repair costs shall be borne by either the Renter or the Lessor, depending on the origin of the incident.
If the incident results from improper use by the Renter, a third party, or a fixed or movable object, the Renter shall be deemed responsible and shall bear all related repair costs, forfeiting any right to compensation for days the vehicle is immobilised.
If the incident results from normal wear and tear, repair costs shall be entirely the responsibility of the Lessor, and the Renter may, with prior express authorisation, take the vehicle to a workshop.
In such cases, the Renter must present, upon return of the vehicle, the invoice for the repair, issued with the tax identification number provided by the Lessor, as well as the certified workshop report.
Article 8
(Extra Fees)
Failure to comply with the established conditions shall result in the application of the following provisions.
If the vehicle is not returned clean, both inside and outside, and if the toilet cassette and waste water tank are not clean and empty, a fee of €100 shall be charged for each instance of non-compliance.
If the vehicle is returned with less fuel than recorded at delivery, the Renter shall be charged for the missing fuel plus a €35 fee.
If the prohibition on smoking and transporting pets (except guide dogs) is violated, a €50 fee shall be charged for each violation.
In the presence of permanent stains, a fee of €100 per stain shall be charged or, where applicable, the amount quoted by a professional cleaning service.
In the presence of scratches or other damage, including burns or perforations, a fee of €100 shall be charged or, where applicable, the amount quoted by a professional repair service.
Whenever professional intervention is required, all associated costs shall be borne by the Renter upon presentation of an estimate or invoice.
Article 9
(Costs, Reservations, and Security Deposit)
Rental prices are set out in the Lessor’s price list in force at the time the contract is formalised.
The minimum rental period is 3 days, limited to Portugal and Spain.
Reservations are only accepted upon payment of 50% of the total rental amount, with the remaining 50% payable up to 15 days before vehicle collection.
Reservations made less than 15 days in advance must be paid in full immediately.
If the reservation is cancelled up to 15 days before vehicle collection, the full amount paid shall be refunded.

If the reservation is cancelled within 15 days prior to vehicle collection, a €50 fee shall be deducted from the amount paid, and the remaining balance refunded.
If the reservation is cancelled on the day of vehicle collection, no refund shall be due.
1. At the beginning of the contract, the Lessee must provide a valid credit card (Visa or Mastercard), of which they are the holder, for the purpose of pre-authorization and retention of a security deposit in the amount of €1,500.00 (one thousand five hundred euros). The Lessee expressly authorizes the Lessor to retain the aforementioned amount as a security deposit, as well as the future use of the presented card, without the need for further in-person authorization, through subsequent debit, for the collection of any amounts arising from the execution of this contract, notably damages not identified at the time of return, fines, tolls, penalties, administrative fees or any other charges arising from the use of the vehicle during the rental period. The Lessor undertakes to notify the Lessee in advance before making any subsequent debit. This authorization remains valid for a maximum period of 12 months after the termination of the contract. In the absence of irregularities found at the time of the vehicle's return, the pre-authorization of the security deposit will be released; however, the authorization for subsequent debits will remain valid under the terms outlined above.
Article 10
(Vehicle Delivery and Return)
The vehicle shall be delivered at Rua da Mata nº 44, 2715-309, Almargem do Bispo.
The Renter undertakes to respect the agreed delivery and return times as stated in the contract.
Unless otherwise agreed, vehicle delivery shall take place on the first day of rental between 3:00 p.m. and 7:00 p.m., and return shall take place on the last agreed rental day between 9:00 a.m. and 12:00 p.m.
Upon vehicle delivery, a user manual shall be provided containing detailed instructions and photographs on the operation of equipment and accessories, as well as a detailed list of all accessories provided and their respective replacement value in case of loss or damage, for which the Renter is solely responsible.
All accessories provided must be returned in the same condition as delivered.
Any delay in vehicle return shall incur a fee of €25.00 per hour.
If the Renter wishes to extend the rental period, they must inform the Lessor, who will communicate the terms of the extension via email.
Article 11
(Civil Liability Insurance)
The vehicle is covered by mandatory civil liability insurance, which does not cover own damage or damage for which the Renter is responsible. In the event of total immobilisation of the vehicle due to the Renter’s negligence, the Renter must restore the vehicle to its condition at the start of the contract.
Article 12
(Contract Duration)
The contract shall remain in force for the duration agreed by both parties.
Article 13
(Authorised Drivers)
The Renter under this contract is authorised by the Lessor to drive the rented vehicle. Any additional drivers must be specified in the vehicle condition report.

Article 14
(Personal Data)
For the purpose of facilitating the administration and management activities of the Lessor, the Renter and authorised drivers expressly authorise the processing of the following personal data obtained within the scope of the contractual relationship:
a) Identification data: name, date of birth, place of birth, parentage, gender, nationality, address, telephone number, educational qualifications, identity card number, tax number, and social security number;
b) Driving licence data.
The Renter expressly authorises the Lessor to communicate and/or transfer personal data to the entities listed below for the following purposes:
a) Identification of the driver in the event of a traffic offence;
b) Identification of the driver in the context of a criminal investigation.
The entities referred to above include:
a) Criminal police authorities;
b) National Road Safety Authority;
c) Any other entity legally authorised to process such personal data.
The Renter declares having been informed, prior to signing the contract, of their right to object to the collection and processing of data, as well as of their rights to correction, verification, and deletion.
The Lessor undertakes to comply with applicable data protection legislation.

Article 15
(Lessor’s Contacts)
The Lessor’s telephone contact is +351 911 555 705, available 24 hours a day, seven days a week.
The Lessor’s email address is: campersonwheels@gmail.com

ROOFTOP TENT RENTAL CONDITIONS FOR VEHICLES

Article 1
(Purpose)
The rented Tent is intended exclusively for private and personal use for tourism and leisure purposes.

Article 2
(Assignment or Subleasing)
The Renter may not, under any circumstances, assign or sublease the rented Tent to third parties, whether for payment or free of charge.
Article 3
(Conditions)
The contract to be entered into is expressly agreed in strict compliance with the applicable legal provisions.
Upon delivery and return of the Tent, the parties shall complete the Tent condition report, in which the condition of the Tent and all other equipment included in the rental shall be recorded.
In the absence of completion of the document referred to in the previous paragraph, it shall be presumed that the Renter received the Tent in good working order and condition.
From the moment the Tent, which is the object of the contract, is delivered to the Renter, the latter shall be exclusively responsible for any and all damage resulting from its use.
Upon return of the Tent, it must be delivered to the Lessor in perfect working order and condition, and duly cleaned.
Any damage identified and recorded after the return of the Tent shall be charged to the Renter.

Article 4
(Use of the Tent)
The Renter undertakes, during the use of the Tent, to comply with normal and conventional conditions of use.
The Renter commits to taking all necessary precautions to strictly comply with the provisions of the Highway Code and all applicable legislation.
The Renter is prohibited from using the Tent in the following situations:
a) Participation in demonstrations, sporting events, vehicle tests, or driving schools;
b) Overloading the Tent with a number of persons exceeding the limits and requirements specified by the manufacturer;
c) Use of flammable, explosive, toxic, or dangerous substances;
d) Bringing any type of animal into the Tent, except guide dogs;
e) Committing any type of offence and/or crime.

With regard to the use of the Tent, the Renter and other users are also prohibited from:
a) Smoking inside the Tent;
b) Making any alterations or modifications to the interior or exterior of the Tent.
When leaving the vehicle, the Renter must ensure that it is properly secured.
The Lessor shall not be held liable for any attempted or actual intrusion and/or theft, loss, or deterioration of personal belongings of the Renter and/or passengers or of the Tent.
Failure to comply with these rules of use shall result in the Renter’s liability under the terms of the following article.

Article 5
(Renter’s Liability)
At the time of signing the contract, the Renter assumes full personal and contractual responsibility for the use of the Tent.
The Renter has the right to refuse the Tent if it does not comply with the description of the reservation made.
In the event of a dispute, the Renter must provide proof of non-compliance of the Tent.
The Renter must ensure that the Tent is functioning properly when completing the Tent condition report upon delivery and return.
In the event of an accident and/or deterioration of the Tent (interior and/or exterior), the Renter undertakes to immediately inform the Lessor.
The Renter shall bear the costs of repairs required to the Tent as a result of damage caused by their actions, by third parties unrelated to the rental contract, or by unidentified third parties.
The Renter undertakes to return the Tent in perfect working order, in accordance with the Tent condition report completed at delivery.
Failure to comply with the conditions established for the return of the Tent shall require the Renter to compensate the Lessor in accordance with legal and contractual provisions.
Failure to comply with the rules set out in this contract entails the obligation of compensation to the Lessor by the Renter under the legally and contractually applicable terms.
Any discrepancy between the Tent condition report at delivery and at return shall be the sole responsibility of the Renter.
The Renter’s responsibility shall only cease upon the return of the Tent and the corresponding Tent condition report being duly completed.

Article 6
(Extra Fees)
Failure to comply with the established conditions shall result in the application of the provisions set out below.
If the prohibition on smoking inside the Tent and/or bringing pets (except guide dogs) is violated, a fee of 50.00€ shall be charged for each instance of non-compliance.
In the presence of permanent stains on the Tent, a fee of 100.00€ per stain shall be charged or, where applicable, the amount quoted by a professional cleaning service.
In the presence of any interior aesthetic damage, scratches, or other damage, including burns and perforations, a fee of 100.00€ shall be charged or, where applicable, the amount quoted by a professional repair service.
Whenever the Tent requires professional intervention, all associated costs shall be borne entirely by the Renter, upon presentation of an estimate or invoice.

Article 7
(Costs, Reservations, and Security Deposit)
Rental prices are set out in the Lessor’s price list in force at the time the contract is formalised.
The minimum rental period is 2 days, limited to Portugal and Spain.
Reservations are only accepted upon payment of 50% of the total rental amount, with the remaining 50% payable up to 15 days before Tent collection.
Reservations made less than 15 days in advance must be paid in full immediately.
If the reservation is cancelled up to 15 days before Tent collection, the full amount paid shall be refunded.
If the reservation is cancelled within the 15 days prior to Tent collection, a 25.00€ fee shall be deducted from the amount paid, and the remaining balance refunded to the Renter.
If the reservation is cancelled on the day of Tent collection, no refund shall be due.
1. At the beginning of the contract, the Lessee must provide a valid credit card (Visa or Mastercard), of which they are the holder, for the purpose of pre-authorization and retention of a security deposit in the amount of 500.00€ (five hundred euros). The Lessee expressly authorizes the Lessor to retain the aforementioned amount as a security deposit, as well as the future use of the presented card, without the need for further in-person authorization, through subsequent debit, for the collection of any amounts arising from the execution of this contract, notably damages not identified at the time of return, fines, tolls, penalties, administrative fees or any other charges arising from the use of the vehicle during the rental period. The Lessor undertakes to notify the Lessee in advance before making any subsequent debit. This authorization remains valid for a maximum period of 12 months after the termination of the contract. In the absence of irregularities found at the time of the vehicle's return, the pre-authorization of the security deposit will be released; however, the authorization for subsequent debits will remain valid under the terms outlined above.

Article 8
(Delivery and Return of the Tent)
The Tent shall be delivered at Rua da Mata nº 44, 2715-309, Almargem do Bispo.
The Renter undertakes to respect the agreed delivery and return times as stated in the contract.
Unless otherwise agreed, Tent delivery shall take place on the first rental day between 3:00 p.m. and 7:00 p.m., and return shall take place on the last agreed rental day between 9:00 a.m. and 12:00 p.m.
All accessories provided to the Renter must be returned in the same condition as delivered.
Any delay in returning the Tent shall incur a fee of 10.00€ per hour.
If the Renter wishes to extend the rental period, they must inform the Lessor, who shall communicate the terms of the extension via email.

Article 9
(Contract Duration)
The contract shall remain in force for the duration agreed by both parties.

Article 10
(Personal Data)
For the purpose of facilitating the administration and management activities of the Lessor, the Renter expressly authorises the processing of the following personal data obtained within the scope of the contractual relationship:
a) Identification data: name, date of birth, place of birth, parentage, gender, nationality, address, telephone number, educational qualifications, identity card number, tax number, and social security number;
b) Driving licence data.
Under this contract, the Renter expressly authorises the Lessor to communicate and/or transfer personal data to the entities listed below for the following purposes:
a) Identification of the driver in the event of a traffic offence;
b) Identification of the driver in the course of a criminal investigation.
The entities referred to above include:
a) Criminal police authorities;
b) National Road Safety Authority;
c) Any other entity legally authorised to process such personal data.
The Renter expressly declares that, prior to signing the contract, they were informed by the Lessor of their right to object to the collection and processing of data, as well as of their rights to correction, verification, and deletion.
The Lessor undertakes to comply with applicable data protection legislation.
Article 11
(Lessor’s Contacts)
The Lessor’s telephone contact is +351 911 555 705, available 24 hours a day, seven days a week.
The Lessor’s email address is: campersonwheels@gmail.com

Last updated: January 2026

Campers on Wheels values your privacy and is committed to protecting the personal data of its users and customers, in accordance with the General Data Protection Regulation (GDPR) and applicable legislation in Portugal and the European Union.

This document explains who we are, what data we collect, how we use it, on what legal basis, how long we keep it, and what your rights are.

1. Who we are

Campers on Wheels
Rua da Mata nº 44, 2715-309, Almargem do Bispo, Portugal
Phone: (+351) 911 555 705
Email: campersonwheels@gmail.com

For data protection purposes, Campers on Wheels is the entity responsible for processing your personal data.

2. What personal data we collect

We may collect and process the following data:

Name

Phone number

Email address

Messages sent through contact or booking forms

Booking dates and rental preferences

Information necessary to manage your reservation

Communication data via WhatsApp, phone, or email

Basic technical data (such as IP address, device type, and browser) when you browse our website

We do not intentionally collect sensitive data (such as health data, religion, or political opinions).

3. How we use your data

Your personal data is used to:

Respond to contact requests

Process booking requests

Confirm availability and manage rentals

Communicate with you via WhatsApp, phone, or email

Send information related to your booking

Improve our services and user experience

Comply with legal obligations

We will never use your data for purposes incompatible with those for which it was collected.

4. Legal basis for processing

We process your data based on:

Performance of a contract (e.g., booking management)

Consent (e.g., when you voluntarily contact us)

Legitimate interest (e.g., improving our services)

Compliance with legal obligations

5. Sharing data with third parties

Campers on Wheels does not sell, rent, or share your personal data with third parties for commercial purposes.

Your data may only be shared when necessary with:

Communication services (e.g., WhatsApp, email)

Legal authorities, when required by law

Whenever applicable, we ensure that these entities comply with GDPR.

6. Data retention

Personal data is retained only for the period necessary to fulfill the purposes for which it was collected, or for the time required by law.

You may request the deletion of your data at any time (see section Data Subject Rights).

7. Your rights

Under GDPR, you have the right to:

Access your personal data

Rectify inaccurate or incomplete data

Request the deletion of your data

Restrict or object to the processing of your data

Request data portability

Withdraw consent at any time

To exercise any of these rights, please contact us at: campersonwheels@gmail.com

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD): www.cnpd.pt

8. Cookies

Our website may use essential cookies for basic operation and to improve the user experience.

You can configure your browser to refuse or delete cookies at any time. Please note that some website features may not function properly without cookies.

9. Data security

We adopt appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, alteration, or improper disclosure.

10. Links to external websites

Our website may contain links to external websites (e.g., WhatsApp). Campers on Wheels is not responsible for the privacy practices of these websites, and users should consult their respective privacy policies.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy whenever necessary. Any changes will be published on this page with the updated date.

12. Contact

If you have any questions about this Privacy Policy or about the processing of your data, you can contact us at:

Email: campersonwheels@gmail.com
Phone: (+351) 911 555 705
Address: Rua da Mata nº 44, 2715-309, Almargem do Bispo, Portugal